In view of some recent issues, it seems a clarification in policy is needed.

The purpose of the "/vote mute" function is to allow the player base to exercise some immediate action against individuals who are spamming the channel, making egregious racist remarks, and similar extreme behaviour that is "VERY obviously over the line".

The purpose is NOT for groups of players to use mute-voting and guild organization as a secondary weapon to publicly silence people they happen to dislike. Individuals who engage in that may face much longer-term mutes themselves, along with losing their voting ability.

The first response to avoiding chat you dislike should be the "/ignore" command. If an individual is being particularly abusive, but not deserving of a "/vote mute", then you should be opening a support ticket.

Because of the combative nature of the game, we do not historically take action on mild trash-talking, nor should this be a use-case for a vote-mute. That's a case for /ignore.

We are aware that 100 has been getting out of hand for some time, and we are working on solutions to help mitigate and improve that in the future.

- Guild Software, Inc.