To protect the security of your game account, and authenticate that you are the real owner of the account, we require that any substantial Support requests be made by logging into the game website, and opening a Support Ticket.

Existing account Logins and Passwords may be recovered from the main website login page, using the "Forgot Password" and "Forgot Username" buttons.

Recovering an account password requires an Email Address be associated with the account information. This is also why the game requires a verified email address to be associated with the account, past a certain level of progress.

If your account is very new, you may associate an email address with it by logging into the game itself with your automated username and password, and then going to "Options" and using "Convert Account" (at the top), which will request an email address and walk you through the process of validation.

If you are experiencing issues with accessing your account, you may also contact us via email directly, using "support at guildsoftware dot com". However, as stated earlier, we will provide only basic assistance via email, and cannot make account-related changes, as a matter of security policy.

To put it simply, there are too many people who try to hack accounts by pretending to be other people, by making up stories about losing their email address, etc. We have to protect our players from this relatively common problem.

Email address: support (at) guildsoftware (dot) com

Physical address:
Guild Software, Inc.
10437 Innovation Drive, Suite 465
Wauwatosa, WI 53226

Phone number to leave a contact voicemail:
(414)259-0959