Forums » Bugs

Server lag

Oct 03, 2015 Kierky link
There's something wrong with the server ever since the move, I've been seeing tons more lag, a much more variable ping, and lots of jumpiness in pvp. It's not just me either.
Oct 06, 2015 incarnate link
Look, I know you're trying to help, but this post is the opposite of helpful, or useful, in any way.

Our evidence does not support your assertions or conclusions. Thus far, people making similar reports about ping times relating to the new server have been wrong (measured pings, to the same location, were worse from the old server, at the same moment).

Of course, we're definitely still open to checking out any issues. But, to do that we need actual reports that contain real information.

If you experience a problem, we need to know exactly when and where that problem occurred, in the game (time, sector), to do any kind of analysis of the log data, or try to find correlations.

Stick to reporting only the facts, and leave out the theories and conclusions. Those are unhelpful. Thanks.
Oct 06, 2015 Kierky link
What part of my post is non-factual? The timestamp on the post is the time I experienced it, and I'm giving you my first-hand observations of what is exactly happening.

Sedina B-8 it happened.
Oct 06, 2015 incarnate link
What part of my post is non-factual?

Seriously? The fact that you didn't say:

The timestamp on the post is the time I experienced it

(most people don't post exactly when they're having a problem, they do it later).

and

Sedina B-8 it happened.

..until just now.

All you wrote is that you're "seeing tons more lag" and a "much more variable ping". I already explained (in the thread linked above) that the game does not impact your ping time.

So, yes, what you wrote is "factual", it's just useless to us, which was my point. Basically you wrote "my internet connection is sad, lately".

At least, giving us a time and an in-game location allows us to look at things (that have nothing to do with your ping, at all), that might have additionally degraded gameplay (beyond what you describe from your variable ping).

Now that we have a time and location, that's more helpful. Thanks.
Oct 07, 2015 Elwin link
I've done a lot of Gauntlets the past two weeks and nearly everytime a couple of bots jumped around space instead of just moving properly. Next time I'll remember time and place so I can report it.
Oct 11, 2015 incarnate link
Well, depending on your device/connection.. that might not actually be surprising. Or a bug. If you can spare a little time, please read the new sticky thread, which explains a lot of common cases of this.

And also how we need to know your relative ping time (at the time when the skipping occurs) as well as your device and connection details, in addition to the location/time.