Forums » Bugs

Unable to enter/ load game

Apr 28, 2025 Lily_Hiragashi link
So I am on the Quest 3, The time is 9:53pm AEST 28/04/25. I just purchased the game earlier this evening and I’ve been trying to launch the game but each time I launch it, the loading bar appears and loads for a 1-2 seconds and then the game just closes, I’ve tried uninstalling and reinstalling the game, uninstall, restart my headset, reinstall and yet it still won’t let me into the game. Sometimes it shows 'connecting to https://volauncher.b-cdn.net/launcher/..." and sometimes it says "Updating Assets x / 264324893" (with the x being the number of assets that had loaded). Sometimes it gets from one loading bar to the next but without fail every time it will just close the game while it's still loading.
Apr 28, 2025 incarnate link
Sorry to hear about this, we will look into this immediately.

Can you tell us what OS version is on your Quest? It should say in System.

How much free storage space is available on the device?

We exhaustively tested this last update on Quest 3, it's really disappointing that you're experiencing a problem.. we'll dig into it and be in touch.

Again, apologies for the inconvenience.
Apr 28, 2025 Lily_Hiragashi link
Hey yes thank you, my current OS for my quest is 76.1023 (to my knowledge this is the latest version of the os) and I currently have 322 GB/ 512 GB free currently.
Apr 28, 2025 raybondo link
We just released an App Store Update that should fix your issue.
It is build number 256 in the app info.
Please update and tell us if it works.
Apr 28, 2025 Whistler link
Lily_Hiragashi is is able to play! Thank you, Lily for reporting, and thanks to the devs for their excellent work, as always.